Help, advice and where to find it

By Sparky

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Services and networks that can provide support

Alcohol and Drug Helplines in NZ:

Alcohol and Drug Helpline 24/7: 0800 787 797 or free text: 8681

Maori Line: 0800 787 798 or free text to 8681

Pasifika Line: 0800 787 799 or free text to 8681

Youth Line: 0800 787 984 or free text to 8681

or online chat at 

If you have any concerns or issues about your own or someone else’s alcohol or drug taking, the Alcohol Drug Helpline offers you free confidential information, help and support. The Helpline is available 24 hours a day, 7 days a week. 

Alcoholics Anonymous: 0800 229 6757 E mail:

AA provides confidential help and support for people who have problems with alcohol. They also offer a recovery program.

Lifeline 24/7 Helpline: 0800 543 354 (outside Auckland) or 09 522 2999 within Auckland

Lifeline Aotearoa’s telephone counselling service provides 24/7 counselling and support.

Youthline: 0800 376 633, free text 234, or email:

Youthline provides a free, confidential, and non-judgmental counselling service. No matter what the problem. Youthline is there to listen and help.

Samaritans: 0800 726 666 (for callers from the Lower North Island, Christchurch, and West Coast) or 0800 211 211/ 04 473 9739 (for callers from all other regions).

The New Zealand Samaritans is a confidential listening and support telephone service operating 24 hours a day for people who may be feeling depressed, lonely, despair, distress or even be contemplating suicide.

Salvation Army Alcohol and Drug support: 0800 53 0000

If you are considering getting help for yourself or a friend or relative, the Salvation Army offers help to evaluate alcohol and/or drug usage and explores ways to bring it under control again.

Suicide Crisis Helpline: 0508 828 865 (0508 TAUTOKO

For support if you are in distress, or worried that someone may be at risk of suicide or for those who are grieving a loss. Suicide crisis helpline is a free, nationwide service available 24 hours a day, 7 days a week, with experienced counsellors.

Depression Helpline 0800 111 757 or free text 4202 – to talk to a trained counsellor about how you are feeling or to ask any questions

Healthline 0800 611 116 – for advice from trained registered nurses

Le Va: or  

Information and support for Pasifika families on mental health, addiction, and suicide prevention

0508 Tautoko Crisis Helpline 0508 828 865 – for support if you’re in distress, or worried that someone may be at risk of suicide or for those who are grieving a loss

OUTLine 0800 688 5463 (0800 OUTLINE) – for sexuality or gender identity issues (10am – 9pm Monday to Friday, and 6pm – 9pm weekends)

Anxiety Helpline 0800 269 4389 (0800 ANXIETY)

Rape Crisis 0800 883 300 – for support after rape or sexual assault


Alcohol and Drug Helpline NZ

This website has information available on Drugs A-Z and contains a regionalised database of all the publicly funded addiction treatment and advice services available in New Zealand.

Drug Help (NZ)

Drug help line is a programme of the NZ Drug Foundation. The programme shows methods to overcome moderate drug use.

Community Alcohol and Drug Services (CADS) Auckland 

CADS holds a number of free educational and therapeutic groups for people who may have issues with alcohol and/or drugs or have family and friends who are affected. If you are ready to make a change or you are concerned about someone else. CADS Auckland is here to help. – includes The Journal free online self-help tool visit the website or free text 5626 – for support for young people experiencing depression or anxiety – a free online tool for anyone who needs help working through problems – an online self-help tool that teaches young people the key skills needed to help combat depression and anxiety

Additional support sources

School counselors and/or nurses. 

Some schools have ‘aunties’, who are there to support people.

Your local GP

Your parents and/or friends

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